Privacy Policy

Last updated: 8 August 2026

This Privacy Policy explains how KORDEX Software Solutions (“KORDEX”, “we”, “us”) handles personal information when you visit kordexitsolutions.com, send an inquiry, or use our software and professional services.

This page provides general information for website visitors and clients. It is not formal legal advice. Project contracts and local counsel guidance take precedence for specific engagements.

1. Who we are

KORDEX Software Solutions is a custom software manufacturing and web development company based in Pelawatte, Sri Lanka. We act as a data controller for information collected through our website and sales communications, and may act as a processor when delivering client projects under contract.

2. Information we collect

We may collect:

  • Identity and contact details (name, email, phone, company) when you submit an inquiry or contact us
  • Project and business information you voluntarily share about your software or website requirements
  • Technical data such as IP address, browser type, device information, and pages visited
  • Communication records from email, phone, WhatsApp, or inquiry forms

3. How we use information

We use personal information to:

  • Respond to inquiries and provide proposals
  • Deliver, support, and improve our software and web services
  • Operate, secure, and analyze our website
  • Meet legal, accounting, and compliance obligations
  • Communicate service updates when you have an ongoing relationship with us

4. Legal bases

Depending on the context, we process information based on your consent, the need to perform a contract or pre-contract steps, our legitimate interests in running and improving the business, and applicable legal obligations in Sri Lanka and other jurisdictions where we operate.

5. Sharing

We do not sell personal information. We may share it with trusted service providers (hosting, email, analytics) under appropriate agreements, with professional advisors, or when required by law. Client project data is handled according to the relevant services agreement.

6. Retention & security

We retain information only as long as needed for the purposes above or as required by law. We apply reasonable technical and organizational measures to protect data, though no method of transmission or storage is completely secure.

7. Your rights

Subject to applicable law (including Sri Lanka’s Personal Data Protection Act where it applies), you may request access, correction, deletion, or restriction of your personal information, or withdraw consent where processing is consent-based. Contact us using the details below.

8. Contact

For questions about this policy, contact KORDEX Software Solutions at sales@kordexitsolutions.com or rizwan@kordexitsolutions.com, call 0707 654 654 / 0773 987 823, or write to our head office in Pelawatte, Sri Lanka.